The satisfaction of our clients is one of our main objectives. If for any reason you are not satisfied with your purchase you can return it, request an exchange or a *purchase voucher.
To process a return, the customer must ensure in advance that the product must be returned intact in its original packaging with the manuals, accessories or promotional gifts included and without having been opened, manipulated or used. Once the merchandise has been received in our store or warehouse, and after checking its correct status, we will proceed to its replacement or *purchase voucher.
*The purchase vouchers have an expiration period of 30 days. However, taking into account the special circumstances of international clients, in those cases we offer exceptionally the possibility of request – prior notification – an exceptional extension of the expiration period of their voucher, up to two more months (90 days in total). Once the three months (90 days) have expired, the Seller reserves the right to reject any voucher, losing the right to claim the total amount delivered by the customer.
In all cases, the return of a product that is defective or that it has been sent incorrectly or by mistake will be accepted, being the Seller who will be responsible for all expenses, provided that the customer communicates this circumstance within the indicated period.
NO RIGHT TO RETURN
Products sold by express order, personalized products, perishable products (food) and digital products. Products purchased in promotion or other products capable of immediate copying (they can only be exchanged for another identical title).
PLACE AND CHOICE OF LAW
These Terms and Conditions are the complete statement of the agreement of the parties with respect to the object thereof and supersede all previous agreements and understandings between the parties with respect to the object thereof. To be binding, any amendment or modification of this Agreement will be made by means of a written instrument signed by the parties:
Vipp Store Spain (1919 Iberica, SLU)
C / Ferran Agulló, 5
08021 Barcelona, Catalonia