The Seller undertakes to do everything possible to manage and deliver all orders within the agreements and deadlines agreed. Delivery times are based on individual agreements.
Products in stock can be delivered in 48 hours depending on the availability of the carrier.
Products requested to receive will have a delivery period of 10-15 days.
Products sold to order require variable delivery times of between 2 and 9 weeks from their start-up, depending on their type: (objects, furniture, decoration, lamps …) of the manufacturer, nationality, or degree of customization: (upholstery, finish, materials, etc.).
Delivery times are “estimated” and NEVER “exact dates”. The Seller is not responsible for any change in delivery times once an order has been placed and put into the product.
Due to force majeure, pandemics, interruptions in production, strikes, catastrophes, riots, hostilities, unavailability of materials, or any other factor beyond our control, either in our workplace or in that of any of our suppliers, The Seller reserves the right to alter the duration of the agreed term, modify its conditions, cancel or suspend the sale, not being responsible for the damages that this may cause.
Your order will be delivered to the address you provide. Deliveries are made at the customer’s expense from our logistics warehouse located in Spain. The goods will be sent at our discretion “prior notice” to the customer, facilitating the tracking of shipments.
We reserve the right to make partial deliveries, an invoice can be issued separately for each partial delivery. For products of large volume or weight, it is the customer’s responsibility to control and guarantee the accessibility of their goods within the delivery area or place of use (which passes through all doors, stairs, windows, etc.).
When the customer does not comply with our attempts to deliver the merchandise, the Seller reserves the right to cancel the order and claim the cost of the possible expenses that this circumstance may cause. The Seller reserves the right to retain title to the property until such time as the goods have been fully settled.
The transport costs for all our products are calculated according to the destination, weight, fragility, volume or type of the same.
The amount to be paid for transport costs will be added at the end of the purchase process before making the payment.
The shipping zones or rates are as follows:
T1 – Spain, except the Canary Islands, Ceuta and Melilla
T2 – France
T3 – Balearic Islands
T4 – Germany, Belgium, Denmark, Luxembourg, the Netherlands
T5 – Austria, Italy
T6 – Czech Republic, Estonia, Greece, Hungary, Ireland, Lithuania, Poland, Slovakia, Slovenia
T7 – Finland
T8 – Portugal
In the following table we explain the shipping costs and their sections:
|from 5 to 10kg
|from 10 to 15kg
|from 15 to 20kg
|from 20 to 25kg
For products exceeding 25kg or that contain delicate materials such as marble or glass,, a customized quotation will be made for each case.
Send us an email to firstname.lastname@example.org with all the necessary information to understand your request.
Project | Vipp will provide you (customer) with a tracking number along with the web address (URL) of the logistics company that will handle the shipment of your package.
The day and time of delivery has to be arranged and agreed between the customer and the logistics company.
Project | Vipp is not responsible for any misunderstanding between customer and delivery company once we have provided the tracking number.
International transport costs for “standard” products are calculated automatically and have been configured to guarantee their dispatch in the easiest, cheapest, and fastest way, being dispatched via courier.
International transport costs for “special” products (exceeding the franchise price greater than € 600.00, dimensions greater than 200 cm, or weight greater than 40 kg), will be calculated in a personalized way through and based on the rates of a discoverable international operator, proposed by our company or suggested by the client.
For all orders abroad, the client accepts and agrees to provide the necessary information to carry out the legal procedures for the export and shipment of their goods.
*We do not ship to the Canary Islands, Ceuta, and Melilla, although the customer can expressly request a personalized shipping estimate.
All our shipments require acceptance upon delivery. “Do not sign the receipt of any delivery if you are not sure that the merchandise matches, is complete, and has not suffered any damage.”
Once the receipt document has been signed, you will not be able to claim from our company or the carrier any damage to its content. As soon as the merchandise has been delivered, the risk of accidental destruction or deterioration becomes the responsibility of the customer.
If a customer cannot immediately take charge of goods that are ready for shipment or delivery, we can keep them free of charge in our warehouse for a maximum period of 21 days from the date of receipt. If storage is required for a longer period, the storage charge will be 3% of the amount billed per month, up to a maximum period of four months (120 days).
The storage charge can be increased depending on the type, handling, weight, or volume of the stored goods. Once the four months (120 days) have elapsed and prior notice and warning to the customer, the Seller reserves the right to cancel the sale, recovering the title to the property of all the stored goods, losing the right to claim the total amount delivered. for the client.